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Dogvits Terms and Conditions
Terms and ConditionsDogVits
Address: TBC
Email: jason@dogvits.co.uk
Last Updated: 1 July 2025Welcome to DogVits (the "Website"). By accessing or using our Website, you agree to be bound by the following Terms and Conditions ("Terms"). If you do not agree with these Terms, please do not use our Website. These Terms apply to all users, including visitors, customers, and others who access or use the Website.
1. General
1.1 DogVits ("we," "us," or "our") operates the Website to provide pet-related products, including vitamins and supplements for dogs.
1.2 These Terms govern your use of the Website, including any purchases made through it.
1.3 We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective upon posting to the Website. Your continued use of the Website constitutes acceptance of the updated Terms.
1.4 You must be at least 18 years old to use this Website or make purchases.
2. Products and Services
2.1 All product descriptions, images, and prices on the Website are accurate to the best of our knowledge but are subject to change without notice.
2.2 We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing, or suspected fraudulent activity.
2.3 Our products are intended for use as directed. Consult a veterinarian before using any DogVits products for your pet. We are not responsible for any adverse effects resulting from improper use.
3. Orders and Payment
3.1 By placing an order, you confirm that all information provided (e.g., billing and shipping details) is accurate and complete.
3.2 All prices are in GBP (£) and include VAT where applicable, unless otherwise stated.
3.3 Payment must be made in full at the time of purchase via the payment methods available on the Website.
3.4 We reserve the right to refuse or cancel orders if payment is not authorized or if we suspect fraudulent activity.
4. Shipping and Delivery
4.1 We aim to dispatch orders within 1 working day of receiving payment, subject to product availability.
4.2 Shipping costs and estimated delivery times will be provided at checkout.
4.3 We are not responsible for delays caused by third-party couriers, customs processes, or events beyond our control (e.g., strikes, natural disasters).
4.4 Risk of loss or damage to products passes to you upon delivery.
5. Returns and Refunds
5.1 You may return products within 14 days of receipt for a refund or exchange, provided they are unused, unopened, and in their original packaging, in accordance with the UK Consumer Contracts Regulations.
5.2 To initiate a return, contact us at jason@dogvits.co.uk with your order details.
5.3 You are responsible for return shipping costs unless the product is faulty or incorrectly supplied.
5.4 Refunds will be processed within 2 working days of receiving the returned product, using the original payment method.
5.5 Faulty or defective products will be replaced or refunded at our discretion, subject to inspection.
6. Intellectual Property
6.1 All content on the Website, including text, images, logos, and designs, is the property of DogVits or its licensors and is protected by copyright, trademark, and other intellectual property laws.
6.2 You may not reproduce, distribute, or use any content from the Website without our prior written consent.
7. Privacy and Data Protection
7.1 We collect and process personal data in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR).
7.2 For details on how we handle your personal information, please review our Privacy Policy page.
7.3 By using the Website, you consent to the collection and use of your data as described in the Privacy Policy.
8. Limitation of Liability
8.1 To the fullest extent permitted by law, DogVits shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or products purchased.
8.2 Our liability for any claim related to products purchased is limited to the purchase price of the product.
8.3 We do not guarantee that the Website will be uninterrupted, error-free, or free from viruses or other harmful components.
9. Governing Law and Jurisdiction
9.1 These Terms are governed by the laws of England and Wales.
9.2 Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Force Majeure
10.1 We are not liable for any failure to perform our obligations under these Terms due to events beyond our reasonable control, including but not limited to natural disasters, war, or government actions.
11. Contact Us
11.1 For questions, complaints, or inquiries, please contact us at:
Email: jason@dogvits.co.uk
12. Miscellaneous
12.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
12.2 These Terms constitute the entire agreement between you and DogVits regarding your use of the Website.